Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after you receive your order confirmation email. You will receive a second email with a tracking number as soon as your parcel leaves the warehouse.
Where Your Order Ships From
Every device sold by Lazarkin is held in a warehouse inside the European Union and dispatched from within the EU. Orders delivered to an EU address therefore do not pass through customs and are not subject to import duty or clearance paperwork.
Delivery Times
Delivery within the European Union normally takes 3 to 7 business days from the day your order is dispatched. Larger items such as treadmills and standing desks are sent on a pallet or courier service and can take a few days longer. Delivery outside the European Union may take longer and can be subject to local import charges, which are the responsibility of the recipient.
Shipping Costs
Shipping is free on every order with no minimum spend. Any applicable costs are always shown at checkout before you pay.
Tracking Your Order
Your tracking number becomes active within 24 to 48 hours of dispatch. If your tracking has not updated for more than 7 business days, email us at contact@lazarkin.com with your order number and we will chase the carrier for you.
Missing, Delayed or Damaged Parcels
If your parcel arrives damaged, is missing an item, or is marked delivered but has not reached you, contact us at contact@lazarkin.com within 7 days of the delivery date. Please include your order number and photographs of the packaging where relevant so we can open a claim with the carrier and put it right.
Incorrect Addresses
Please check your shipping address carefully before completing checkout. If you spot an error, email us immediately with your name and order number. Orders can often be corrected within the first 24 hours, but once a parcel has left the warehouse the address can no longer be changed.
